Frequently Asked Questions
Everything you need to know about styling your home with Paula's.
What are your standard shipping times and costs?
We offer free standard shipping on all orders over $150. For smaller items, delivery typically takes 3-5 business days. Larger furniture pieces may require 7-14 days for specialized white-glove delivery.
What is your return policy for home decor?
We want you to love your space. If you are not satisfied, you can return most items within 30 days of delivery. Items must be in original packaging and unused condition to qualify for a full refund.
Do you offer assembly services for furniture?
Yes, many of our larger furniture items include optional professional assembly at checkout. If you choose our White Glove Delivery service, our team will assemble the piece and remove all packaging for you.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email containing a tracking link. You can also log into your Paula's Home & Living account to view real-time updates on your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna to make your home transformation more affordable.
Are your products covered by a warranty?
Quality is our priority. All furniture items come with a 1-year limited manufacturer's warranty covering structural defects and craftsmanship to ensure your home stays beautiful for years to come.